Privacy Policy
MCS Logistics Group Pty Ltd
Effective date: 20th November, 2025
MCS Logistics Group Pty Ltd (MCS Logistics Group, “MCS”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you use our website and interact with us.
By using our website or submitting information through our online forms, you agree to the terms of this Privacy Policy.
1. Who We Are
MCS Logistics Group is a third party logistics provider based in New South Wales, Australia. We specialise in services such as container unpacking, warehousing and inventory management, pick and pack, and last mile delivery.
Our website is designed to help businesses learn about our services and request quotes for 3PL solutions that fit their operations.
This Privacy Policy applies to:
- Our website [mcs.sydney]
- The “Get a Free Quote” form
- The “Contact” form and any other enquiry forms
- Email, phone and other direct communications with us in connection with our logistics services
2. What Personal Information We Collect
The information we collect depends on how you interact with us.
2.1 Information You Provide To Us
This includes information you submit when you:
- Request a quote
- Send us an enquiry through our contact form
- Communicate with us by email or phone
- Sign up for updates, promotions or similar communications
The information you provide may include:
- Name and job title
- Company name and business details
- Email address and phone number
- Website URL
- Operational details you share in the quote form such as:
- Number of SKUs
- Average number of orders per week
- Average number of items per order
- Pallets in storage or similar warehouse information
- Any other information you include in the message or “Message Area” box
Where you provide information about someone else (for example a colleague), you confirm that you have their permission to do so.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages you visit and time spent on each page
- Referring website or source
- General location information based on your IP address
This information is usually collected through cookies and similar technologies for analytics and website performance.
2.3 Information From Third Parties
In some cases we may receive information from:
- Service providers that help us with website hosting, analytics or communications
- Logistics or transport partners that work with us on a shared client account
3. How We Use Your Personal Information
We use the information we collect for the following purposes.
3.1 To Provide and Manage Our Services
- Responding to quote requests submitted via the “Get a Free Quote” form
- Assessing your logistics requirements and preparing suitable 3PL solutions
- Managing container unpacking, warehousing, pick and pack and last mile services
- Communicating about your account, projects and operational needs
3.2 To Respond To Enquiries
- Answering questions sent through the contact form or by email or phone
- Following up on requests for more information about our services
3.3 To Improve Our Website and Operations
- Monitoring website performance and user behaviour at an aggregated level
- Improving the way we present our services and information
- Maintaining the security and reliability of our systems
3.4 Marketing and Promotions
- Sending information about our services, offers or promotions where you have given consent or where it is otherwise permitted by law
- Managing opt in and opt out preferences for marketing communications
You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us using the details below.
4. Legal Basis For Handling Personal Information
For the purposes of the Australian Privacy Principles under the Privacy Act 1988 (Cth), we handle personal information on the basis that it is:
- Necessary for us to provide our services and respond to your requests
- Required for us to comply with legal and regulatory obligations
- In our legitimate interests in operating and improving our business and website, in a way that does not override your rights and interests
- Based on your consent where we rely on it, for example for certain marketing activities
5. How We Share Your Personal Information
We do not sell your personal information.
We may disclose your personal information to the following parties where it is reasonable and necessary to do so.
5.1 Service Providers
Third party providers that help us operate our business and website, such as:
- Website hosting and maintenance providers
- IT support and security providers
- Analytics and performance monitoring tools
- Email and communication platforms
These providers are only given access to the information they need to perform their services and are expected to protect your information.
5.2 Logistics and Business Partners
- Transport and delivery partners that work with us to provide services to you
- Other third parties involved in providing 3PL or related logistics services you have requested
5.3 Legal and Regulatory
We may disclose your information if required to do so by law or where we believe it is necessary to:
- Comply with a legal obligation
- Respond to a lawful request from a government or regulatory authority
- Protect the rights, property or safety of MCS, our clients or others
5.4 Business Transfers
If we undergo a reorganisation, merger, sale or other corporate transaction, personal information may be transferred as part of that process, subject to appropriate protections.
6. International Transfers
Our core operations are based in Australia. Some of our service providers or systems may be located or may store data outside Australia.
Where personal information is transferred outside Australia, we will take reasonable steps to ensure it is handled in a way that is consistent with this Privacy Policy and the Australian Privacy Principles, for example by entering into appropriate contractual safeguards where required.
7. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include:
- Technical safeguards such as access controls and secure systems
- Organisational measures such as limiting access to staff who need the information to perform their role
- Engaging reputable service providers with appropriate security practices
However, no method of transmission over the internet or method of electronic storage is entirely secure. While we work to protect your information, we cannot guarantee absolute security.
8. How Long We Keep Your Information
We keep personal information for as long as reasonably necessary to:
- Provide our services and manage relationships with clients and prospective clients
- Respond to enquiries and maintain communication records
- Comply with legal, tax, and regulatory requirements
- Resolve disputes and enforce our agreements
When personal information is no longer required, we will take reasonable steps to de identify or securely destroy it.
9. Your Rights and Choices
9.1 Access and Correction
You may request access to the personal information we hold about you. If you believe any of your information is inaccurate, incomplete or out of date, you can ask us to correct it.
We will respond to access and correction requests within a reasonable time and in accordance with applicable law.
9.2 Marketing Preferences
You can opt out of receiving marketing communications by:
- Clicking the unsubscribe link in any marketing email
- Contacting us using the details below and requesting removal from our marketing list
We may still send you non marketing communications where required, such as updates about an existing service or account.
9.3 Complaints
If you have concerns about how we handle your personal information, you can contact us using the details below.
We will review and respond to your complaint within a reasonable time. If you are not satisfied with our response, you may be able to refer the matter to the Office of the Australian Information Commissioner (OAIC) or another relevant authority.
10. Cookies and Similar Technologies
10.1 What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the website recognise your device and can support features such as remembering preferences and understanding how visitors use the site.
10.2 How We Use Cookies
On our website, cookies and similar technologies may be used to:
- Enable core site functionality
- Help us understand how visitors use our pages so we can improve layout and content
- Support basic analytics and performance reporting
We do not use cookies to track you across unrelated websites.
10.3 Managing Cookies
Most browsers allow you to control cookies through their settings. You can choose to block or delete cookies, although some parts of the website may not function properly if you do so.
For more information on managing cookies, refer to your browser’s help documentation.
11. Links To Other Websites
Our website may contain links to websites operated by third parties. These sites are not controlled by MCS.
We are not responsible for the privacy practices of any third party websites. We encourage you to review the privacy policies of those sites before providing any personal information.
12. Children’s Privacy
Our website and services are designed for businesses and adult professionals. They are not directed to children and we do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.
13. Contact Us
If you have any questions, requests or complaints in relation to this Privacy Policy or how we handle personal information, please contact us:
MCS Logistics Group Pty Ltd
Phone: 0450 516 525
Email: info@mcs.auz.biz
Address: Warehouse A, 8 Hepher Road, Campbelltown, NSW 2560, Australia
14. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the way our website operates.
The “Effective date” at the top shows when the policy was last updated. We encourage you to review this page periodically to stay informed about how we protect your information.
